gqee Privacy Policy

Our Commitment to Your Privacy

This Privacy Policy describes how gqee collects, processes, stores, and shares personal data relating to registered players, website visitors, and prospective users of the gqee platform at https://gqee.org. This Policy forms an integral part of the gqee Terms and Conditions and should be read alongside them.

By accessing the gqee platform, creating an account, or continuing to use our services, you confirm that you have read and understood this Policy and consent to the data practices described herein. If you disagree with any part of this Policy, please stop using the platform and contact us to request account closure.

Privacy at a Glance

Information We Collect

gqee collects personal data from multiple sources in the course of providing and improving the platform. The categories of data we collect, and the sources from which we obtain them, are described below.

Information You Provide Directly

• Registration data: full name, date of birth, email address, phone number, and residential address — collected when you create a gqee account and used to verify your identity and comply with age-verification requirements.
• Payment data: transaction amounts, timestamps, payment method identifiers (such as the last four digits of a card or a bKash wallet number), and transaction references. Full payment credential numbers are never stored by gqee; they are handled exclusively by our payment processor partners.
• KYC documentation: government-issued identity documents (such as a National ID card or passport) and proof of address, submitted during account verification. These documents are handled in strict accordance with document security protocols.
• Support correspondence: messages, chat logs, and call records generated when you contact our customer support team, retained for quality assurance, dispute resolution, and regulatory compliance purposes.

Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers — collected automatically when you access the platform to enable fraud detection, account security, and platform optimisation.
• Usage and behavioural data: pages visited, games played, bets placed, session durations, click paths, and in-platform navigation patterns — used to understand how players use the platform and to improve features and responsible gaming interventions.
• Cookie and tracking data: session cookies, persistent cookies, and similar tracking technologies. Please see the Cookies section of this Policy for full details of what we use, why, and how to manage your preferences.
• Geolocation data: approximate geographic location inferred from your IP address, used for fraud prevention and to comply with jurisdiction-based access restrictions. We do not collect precise GPS location without your explicit consent.

Information from Third Parties

• Payment processors (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard partners): transaction confirmation data and fraud-screening signals shared with gqee to enable payment processing and anti-money laundering compliance.
• Identity verification providers: responses to document checks submitted during KYC, including authenticity scores and identity match results, used solely to meet our age-verification and AML obligations.
• Responsible gaming partners: aggregated risk indicators related to problem gambling patterns, to help gqee deliver appropriate player-protection interventions. Individual player data is handled under strict confidentiality obligations.

How We Use Your Information

gqee processes personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we process personal data are as follows:

1. Account management and service delivery: creating and maintaining your gqee account, processing deposits and withdrawals, verifying your identity, and providing access to all platform features including casino games, sports betting, and live tables.
2. Security and fraud prevention: monitoring account activity for signs of unauthorised access, collusion, money laundering, or exploitation of platform vulnerabilities. We use automated risk-scoring systems and, where necessary, manual review by our security team.
3. Regulatory compliance: fulfilling our age-verification, KYC, and anti-money laundering obligations under applicable international standards and the internal compliance framework governing gqee's operations.
4. Customer support: investigating and resolving account queries, payment disputes, technical issues, and complaints submitted through live chat or email.
5. Platform improvement: analysing aggregated and anonymised usage data to identify popular features, diagnose technical issues, improve game performance, and develop new services that better meet the needs of players in Bangladesh.
6. Marketing communications: sending you information about bonuses, promotions, seasonal offers such as Eid or BPL specials, and platform updates — but only where you have opted in. You may withdraw consent at any time by contacting support or adjusting your notification preferences.

Legal Basis for Processing

gqee processes personal data on one or more of the following legal bases, depending on the nature of the processing activity:

How We Share Your Information

gqee does not sell, rent, or trade your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors and banking partners: we share transaction data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, and related processing partners to enable deposits and withdrawals. These partners are contractually bound to handle your data securely and only for payment-related purposes.
• Identity verification providers: we share KYC documentation with accredited identity verification services to fulfil our legal age and identity verification obligations. These providers operate under strict data processing agreements.
• Technology and infrastructure providers: we use third-party cloud hosting, content delivery, and analytics services to operate the gqee platform. These providers process data on our behalf under contractual agreements and may not use your data for their own purposes.
• Regulatory authorities and law enforcement: we may disclose personal data to government authorities, regulators, or law enforcement agencies where we are legally required to do so, or where disclosure is necessary to prevent, detect, or prosecute fraud or other criminal activity.
• Business transfers: in the event that gqee undergoes a merger, acquisition, or sale of all or part of its business assets, player data may be transferred to the relevant successor entity, subject to equivalent data protection obligations being assumed by that entity.

Cookies and Tracking Technologies

gqee uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep your session secure, and to understand how players navigate the site. A cookie is a small text file placed on your device by a web server. Cookies cannot run programs or install software on your device.

Types of Cookies We Use

• Essential cookies: required for the platform to function. These include session authentication tokens that keep you logged in, security cookies that prevent cross-site request forgery, and load-balancing cookies. These cannot be disabled without breaking the platform.
• Functional cookies: remember your preferences such as language settings, display settings, and responsible gaming limits you have self-imposed. These improve your experience but are not strictly necessary for core platform operation.
• Analytics cookies: collect anonymised data about how players use the platform — pages visited, features used, error events — to help our development team prioritise improvements. These require your consent and may be declined without affecting your access to gqee.

You may manage cookie preferences through your browser settings. Blocking essential cookies will prevent you from logging in or using the platform. For functional and analytics cookies, you may withdraw consent at any time by adjusting your browser settings or by contacting gqee support.

How Long We Keep Your Data

gqee retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as long as required by applicable law. As a general principle: account data and transaction records are retained for a minimum of five years from the date of the last transaction to comply with AML and financial record-keeping obligations; KYC documentation is retained for a minimum of five years from account closure; support correspondence is retained for three years from the date of the last interaction.

When data is no longer required for any legitimate purpose and no legal retention obligation applies, gqee will securely delete or anonymise it. Anonymised data — from which no individual can be identified — may be retained indefinitely for analytical and statistical purposes.

Your Data Protection Rights

Subject to applicable law, you have the following rights in relation to the personal data gqee holds about you. To exercise any of these rights, please contact our support team. We will respond to all verified requests within 30 days.

1. Right to access: you may request a copy of all personal data gqee holds about you, provided in a structured, commonly used, machine-readable format where technically feasible.
2. Right to rectification: if any personal data gqee holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
3. Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to our legal retention obligations.
4. Right to restrict processing: you may request that gqee restrict processing of your data while a dispute about its accuracy or lawfulness is being resolved, or where you have objected to processing pending verification of our legitimate interests.
5. Right to data portability: where processing is based on your consent or on the performance of a contract, you may request that we provide your personal data in a portable format so that you can transfer it to another service provider.
6. Right to object: you have the right to object to processing based on legitimate interests, including profiling. You have an absolute right to object to processing for direct marketing purposes, and we will stop such processing immediately upon receipt of your objection.

Please note that some rights are not absolute and may be subject to exemptions under applicable law. Where we are unable to fulfil a request — for example, because we are legally required to retain the data — we will explain the reason in writing within 30 days of receiving your request.

Data Security Measures

gqee employs a layered approach to data security, combining technical, organisational, and procedural safeguards to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Technical measures include 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, multi-factor authentication for internal system access, intrusion detection systems, and regular third-party security audits.

Despite these measures, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. If you believe your gqee account has been compromised, contact our support team immediately via live chat so that we can take prompt protective action, including suspending the account and initiating a security review.

International Data Transfers

As an internationally operated platform, gqee may transfer personal data to servers and service providers located outside Bangladesh. Where such transfers occur, gqee takes steps to ensure that appropriate safeguards are in place to protect your personal data, including requiring that recipient entities maintain equivalent data security standards. By using the gqee platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Bangladesh for the purposes described in this Policy.

Children and Minors

The gqee platform is strictly intended for adults aged 21 and above. gqee does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data immediately and close the associated account without delay. If you are a parent or guardian and believe that a person under 21 in your care has registered on gqee, please contact us immediately at [email protected] so that we can investigate and take prompt corrective action.

Changes to This Privacy Policy

gqee reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players via the platform's notification system or by email to the address on file. The updated Policy will be published on this page with a revised Last Updated date.

Your continued use of the gqee platform following the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you should stop using the platform and contact us to close your account.

Contact Our Privacy Team

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or need to report a suspected data breach, please contact the gqee privacy and support team. We aim to acknowledge all privacy-related enquiries within 24 hours and to resolve them within 30 days. Our preferred channel for privacy matters is email, displayed below as plain text only.