Responsible Gaming at gqee

Our Commitment to Safe Play

At gqee, responsible gaming is not a policy footnote — it is central to how we operate. We serve a community of adult players across Bangladesh, from Dhaka and Chittagong to Sylhet and Rajshahi, and we take seriously our duty to ensure that gambling on our platform remains a leisure activity, not a source of harm. Every tool we build, every limit we offer, and every message we send is designed with player wellbeing in mind.

Gambling should be fun. It works best as a form of entertainment when you play with money you can afford to lose, set clear time and spending limits before you start, and treat any winnings as a bonus rather than an income. gqee's responsible gaming framework exists to help every player maintain that healthy perspective — and to act quickly when a player signals they need help.

Player Protection Tools

Setting and Managing Deposit Limits

A deposit limit is one of the most effective responsible gaming tools available. By capping how much you can deposit over a given period, you create a financial boundary that protects your household budget and prevents impulsive top-ups during a losing session. gqee strongly encourages all players to set a deposit limit when they first register, and to review it regularly. Here is how to set your limit in three steps:

Time-Out and Self-Exclusion Options

Sometimes the right decision is to step away — whether for a day, a month, or longer. gqee provides two distinct tools depending on how much time and space you need.

Time-Out

A time-out temporarily suspends your access to the gqee platform for a period you select. During a time-out, you cannot log in, place bets, deposit, or access any game. Your account balance is preserved and remains accessible when the time-out period ends. Available time-out durations include:

• 24-hour time-out — useful after an unexpectedly long session
• 7-day time-out — gives a full week to reassess your playing habits
• 30-day time-out — a meaningful longer break while keeping the account open
• Custom duration — contact support to arrange a time-out period not listed above

Self-Exclusion

Self-exclusion is a more permanent measure for players who feel that gambling is having a serious negative impact on their life. When you self-exclude from gqee, your account is closed, marketing communications stop immediately, and you are blocked from creating a new account during the exclusion period. Self-exclusion periods range from six months to five years, and a permanent exclusion option is also available. To initiate self-exclusion, contact our support team directly via live chat or email — we will process your request with no questions asked and full respect for your decision.

Recognising the Warning Signs

Problem gambling can develop gradually. The signs are not always obvious, and they can look different for different people. If any of the following apply to you or someone you know, it may be time to use one of gqee's player protection tools or to seek external support:

• Spending more time or money gambling than you originally planned
• Gambling with money set aside for rent, bills, food, or family expenses
• Feeling anxious, irritable, or restless when not gambling
• Chasing losses — continuing to bet in an attempt to recover money already lost
• Lying to family or friends about how much time or money you spend gambling
• Neglecting work, study, relationships, or daily responsibilities due to gambling

Recognising these patterns early is not a sign of weakness — it is a sign of self-awareness. gqee's support team is available 24/7 to help you access any of the tools described on this page, with complete discretion and no judgment.

Tips for Healthy Gambling

Most people who gamble on platforms like gqee do so without ever developing a problem. Maintaining healthy gambling habits from the start is the most effective way to ensure it stays that way. The following practices are recommended for all players:

• Set a strict budget before you start each session and stop when it is gone, regardless of whether you are winning or losing
• Never gamble with borrowed money, credit, or funds intended for essential expenses
• Take regular breaks — set a timer and walk away from the screen every 30-60 minutes
• Treat gambling as entertainment, not as a way to make money or solve financial problems
• Do not gamble when you are emotionally distressed, intoxicated, or fatigued — these states impair judgment
• Maintain a record of your gambling wins and losses so you always have an honest picture of your net position

Protecting Children and Young People

gqee operates an absolute minimum age policy of 21 years. Every new account registration triggers an age verification check, and gqee reserves the right to request identity documentation from any player at any time to confirm they meet the age requirement. Accounts found to belong to players under 21 will be closed immediately and all funds returned.

If you share a device with younger family members, we strongly recommend using your device's built-in parental controls or a dedicated parental control application to prevent access to gambling websites. Keep your gqee login credentials private and never share your username, password, or account details with anyone, including family members.

Contact Our Support Team

If gambling is causing you distress, financial difficulty, or relationship problems, please reach out. Our support team is trained to handle responsible gaming requests with sensitivity and full confidentiality. There is no judgment — only practical help. You can also contact us simply to adjust your limits or activate a time-out or self-exclusion, with no explanation required.

We respond to all responsible gaming emails within 24 hours. If your situation feels urgent, please use live chat for the fastest response. gqee takes every request seriously and will never pressure you to continue playing or reverse a protection decision you have made.